Category

Perspectives

The Pursuit of Client Happiness : Bring in the Shadow Resource

October 13, 20220
Most people think a happy customer is a myth. However, it’s the emotion of happiness that usually drives customers to choose your brand over all else. While pursuing the hearts and minds of customers can seem daunting and challenging, it need not be so. With the help of shadow resources, organizations can: 1. Safeguard clients...
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Building an Enterprise Platform – Consider Outsource Product Development

June 17, 20220
Outsourcing is not a new way of doing business. Traditionally, outsourcing would mean bringing in specific skills to augment your IT team. Outsourcing Product Development (OPD) may seem conceptually similar to outsourcing the development of software applications but there are significant differences.
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Product Mindset and Why It Matters?

June 17, 20220
Reading Time: 4 minutesOn 12th?March 2006, just a few weeks after I started my internship with?Microsoft India,?I remember reading this?title in?one of the leading newspapers, it?still flashes in front of my eyes, ‘The Unmatched and The Unmatchable’. It was about a cricket match between Australia and South Africa where SA chased down a mammoth of 435 runs with...
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Quality Release – An Integral Part in Your Product Success

June 17, 20220
Reading Time: 4 minutesWhat’s the first thing that comes to your mind after seeing the above products? Why do you think they failed miserably? What impact did that failure create on its customers? In today’s world, we all know how customer feedback and first impressions work and how quickly the tables turn when the quality...
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Culture Heroes: The Early Adopters of Organizational Culture

June 17, 20220
Reading Time: 2 minutes Often at our internal meetings with team members, we use the phrases like;  “That’s the culture we want to build.”, “This is against our thought process as a company.” When I worked with Microsoft, the word culture came across in all leadership talks. That’s what the company spoke about every time. And as I started working in startups I could...
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The QA discipline transformation is here, are you ready to leverage it?

June 17, 20220
Reading Time: 2 minutes When I first started writing code, I had a few Rockstar QAs on my team. I remember once I told them that I am done with the feature they could guess what could be the possible scenarios I had missed. It was surprising for me to know that they were able...
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The Queen’s Square: An Operational Framework for Empowering Your Team

June 17, 20220
Reading Time: 3 minutes The game of chess is an amazing display of a sequence of calculated decisions. The most powerful piece “The Queen”, is the motivation for this article. As I played the game of chess, I learned how the Queen follows the opening and contributes to the game plan. She not only owns...
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REDUCING REJECTION RATE BELOW 0.1%: DESIGNING A CLAIMS BILLING & TRACKING SOFTWARE

June 17, 20220
A few years ago, I was a part of a team that worked on designing a software tool specifically to file and track managed care claims in the US. The business goals identified were to: Reduce the rejection rate of the claims Increase the efficiency and the capacity of the billing team Minimize the cycle...
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